سياسة الإستبدال والإسترجاع

Return and Replacement Policy - Sale Conditions and Terms Sale Conditions and Terms - Selha Mart Website: www.selhmart.com 1. Introduction This document defines the conditions and terms that regulate the contractual relationship between Selha Mart Store (referred to later as "the store", "we", "us") and the customer ("you", "the customer") regarding purchasing products through our website or via our mobile applications. Completing the purchase process through the site is considered your acceptance of these conditions and your full commitment to them. Your use of the site is also subject to our privacy policy, which is an integral part of these conditions. 2. Orders and Acceptance of Purchase 1- Seller All products displayed on the site are sold either directly by Selha Mart or through authorized partners. 2- Order Confirmation Your order is accepted only after you receive an official notification via email or text message confirming the order. If we are unable to fulfill the order for any reason, we will inform you without deducting any amounts. 3- Cancellation of the order by the customer You can cancel the order at any time before shipping without any charges. 4- Cancellation of the order by us We reserve the right to cancel the order in the following cases: - Non-completion of payment process. - Lack of response from you when requesting additional information necessary for delivery. - Inability to reach you to coordinate delivery. - Indicators of bulk or repeated purchases in an abnormal manner. 3. Payment Methods 1- Accepted Payment Methods: You can pay using: - Credit or debit cards. - The electronic wallet linked to your account on the site. - Cash on delivery (up to 6,500 SAR). 2- Payment Authorization: When submitting an order, you grant us the right to authorize the payment provider to deduct the due amount from the chosen method. 3- Changes to Payment Methods: The store reserves the right to modify or replace accepted payment methods at any time without prior notice. 4. Shipping and Delivery 1- Shipping Fees: Delivery charges are applied as shown on the order details page. 2- Delivery Times: The estimated delivery time is displayed on the purchase page before completing the order. 3- Delay in Delivery: If there is a delay beyond our control, we will notify you immediately. 4- If delivery is impossible: If the product cannot be delivered, we will contact you to arrange a new date. If not, we reserve the right to cancel the order. 5- International Shipping: When ordering products from outside the Kingdom, you are responsible for complying with local customs regulations and paying applicable fees. 6- Transfer of Ownership: Ownership of the product transfers to you upon delivery and full payment. 7- Issuance of Invoices: We issue an electronic invoice sent to your email. 5. Return and Replacement Policy 1- Accepted Return Cases: - Receiving a different product from the requested one. - Receiving a product that does not match the description. - Presence of damage or manufacturing defect. 2- General Conditions for Return: - The product must be in its original condition. - Return it in its original packaging with all attachments. - Opened electronics are only accepted if a discrepancy from the description is proven. 3- Change of Opinion: Products can be returned within 15 days, and 7 days for refurbished products, provided they have not been used. 4- Non-Returnable Products: - Hazardous or flammable materials. - Damaged or used products. - Products without the original serial number. - Opened personal or health care products. 5- Return Mechanism: Please log into "My Account" and select "Request Help" or contact us directly. 6. Warranty and Maintenance 1- Warranty Period: Selha Mart offers a warranty on some products for a specified period, detailed in the product description, starting from the date of receipt. 2- Scope of Warranty: The warranty covers manufacturing defects appearing during normal use. It includes repair, replacement, or refund depending on the product condition. 3- Refurbished Products: Refurbished products are granted a limited warranty of no more than six (6) months unless otherwise specified. 4- Non-covered Cases: - Damage caused by misuse or negligence. - Attempted repairs by unauthorized parties. - Use of non-original accessories. - Damage from accidents, liquids, or shocks. - Software modifications such as "root" or "jailbreak". - Removal of serial number or breaking seals. 5- Maintenance Request Procedures: Please contact us via "Contact Us" in your account section or through the official channels specified on the site, and we will guide you to the authorized service center. 7. Limitations of Liability 1- Scope of Our Responsibility: We are not responsible for any indirect, incidental, or consequential damages resulting from product use, including but not limited to: - Loss resulting from delivery delays. - Damages from unauthorized repairs. - Data loss from replaced or repaired devices. - Full reliance on information provided in the product description. - Business disruption or lost opportunities due to delivery delays. 2- Maximum Liability: If proven responsible, the maximum compensation shall not exceed: - The value of the claimed product plus the original shipping costs, or - Three hundred (300) SAR, whichever is less. 3- Compensation: By agreeing to the terms of sale, you agree to compensate us for any losses, claims, or expenses arising from: - Your violation of these conditions. - Your illegal use of products or the site. - Your breach of applicable laws. 8. Law and Dispute Resolution 1- Applicable Law: These conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia. 2- Dispute Resolution: In case of any dispute, it is recommended to try to resolve amicably by contacting us. If no resolution is reached within 45 days, the dispute can be referred to arbitration according to the approved legal procedures. 3- Legal Relationship: These conditions do not interpret as partnership or agency, and each party retains its legal independence. 9. General Provisions 1- Modifications: We reserve the right to modify these conditions at any time. The updated version will be published on the site, and your continued use of the site indicates acceptance of the amended conditions. 2- Force Majeure: We are not responsible for any delay or failure in performance due to circumstances beyond our control such as natural disasters, government decisions, or service interruptions. 3- Severability: If any clause of these conditions is deemed invalid or unenforceable, the remaining clauses remain valid. 4- Waiver: Failure to exercise any of our rights does not constitute a waiver, and a waiver is not considered ongoing unless done in writing. 5- Continuity: These conditions remain valid even after your account is canceled or suspended, regarding any obligations or liabilities incurred before. 6- Contact Us: For inquiries or support, please visit the "Contact Us" section on the site.